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General Terms and conditions of sale Tea & Cie
Article 1/Scope of application
These general terms and conditions of sale apply to any consultation or order made on the site www.teacie.com (named the site) and its possible derived addresses. Tea & Cie reserves the right to adapt or modify at any time these general terms and conditions of sale. In case of modification of the GTC, it will be applied to each order the general terms and conditions of sale in effect at the date of the order.
Article 2/ identity of the enterprise
The site publisher www.teacie.com is : TC Associates limited liability company (LLC), with a share capital of 8 000 Euros whose headquarter is located at 7 rue Saint-Tropez 56000 Vannes, registered with the Trade and Companies Register of Vannes under the number 478 762 537 00049 RCS Vannes 478 762 537, and can be reached at 09.71.20.11.24 and by e-mail at contact@teacie.com and whose intra-community VAT is FR 87 478 762 537.
Article 3/ destinations of the products
The products ordered from Tea & Cie are only intended for the final consumer. Apart from express permission from Tea & Cie, the products ordered on the Tea & Cie website are prohibited from resale and are exclusively reserved for your consumption and/or personal use.
Article 4/ Registration of your order
Tea & Cie confirms receipt of the order by sending you a summary email of your order.
In certain special cases, for example in case of a payment default, a registration with wrong address or any other problem related to the customer’s account, Tea & Cie reserves the right not to proceed with the registration of an order in case of an unpaid dispute with the customer.
Article 5/ Availability of products
Our range of products and prices is valid as long as it is listed in our current catalogue, within the limit of available stocks. The availability of the products ordered is checked upon receipt. In case of unavailability, Tea & Cie commits within 30 days from the registration of the order and with the agreement of the customer:
Either to deliver the product orderd;
or to offer a similar product at a similar price;
or to repay it by check or by issuing a credit note on all products available in the catalogue for the year of the order.
In case of unavailability of one or more products ordered by the customer, he/she will be informed by email or telephone. The order may possibly be cancelled in its totality or not by the customer and only at his/her request. It will then be fully repaid.
Article 6/ Product offer
It is possible to notice a difference between the products received and the representation made on the site or in our product catalogue for professionals. As a matter of fact, the harvest, the conservation of the products during the transport, the method of production can differ from one product to another. This is the case for some handicraft or hand-made products offered on the Tea & Cie website.
The identical representation of all the products represented on the website www.teacie.com and in its catalogues can’t be guaranteed. Tea & Cie can’t be held responsible for inexactness or minor differences in the photographs appearing on its website.
Article 7/ Product prices
The prices of Tea & Cie’s products are indicated in Euros and include handling, packaging and storage costs but not shipping costs which remain the responsibility of the buyer.
Tea & Cie reserves the right to modify the prices of all its products at any time but undertakes to apply the prices in effect which will have been indicated to you at the time of your order, subject to availability of products at that same date.
In France and the countries of the European Union, the prices are inclusive of all taxes (including VAT). The VAT applied according to the product is that in effect on the day of the order. Any change will be automatically reflected in the prices of the products. For other countries, prices do not include VAT.
Article 8/ conditions and delivery times
For all orders validated by Tea & Cie, the usual delivery times are more or less 5 working days from the date of acceptance of payment by the bank. This is an average time depending on the destination, the shipping method and the availability of the item. Exceeding this time can’t give to any cancellation of the order, to any reduictioon of the price paid by the buyer, and to any payment for damages and interest, as long as the customer is delivered within 30 working days, following the registration of his order. Beyond this 30-day period, the customer may request a return of items not shipped.
With some exceptions, and at the exclusive initiative of the seller, the delivery is made by Colissimo Suivi (La Poste) and distributed by La Poste to the address distributed by La Poste to the address indicated as such on the order form.
Tea & Cie can’t be held responsible for the consequences resulting from a delay in delivery by La Poste, Coliposte or any other carrier. The customer must indicate on the receipt form and via handwritten reserves accompanied by his signature any anomaly related to the Delivery (packaging or damaged product). This verification is considered to have been carried out once the customer, or a person authorized by the customer, has signed the receipt form. The customer must check the conformity of the goods delivered upon receipt of the order. In case of damage and non-conformity of the order, the customer must notify any anomaly to Tea & Cie by registered letter with acknowledgement of receipt within three days after delivery. The customer shall be responsible for providing all the necessary evidence for the proper consideration of the claim. If the products need to be returned, (excluding food products such as loose tea which can’t be taken back) they must be returned within fourteen working days after delivery to the following address: Tea & Cie – Service RETOUR – 7 rue Saint-Tropez 56000 VANNES. Any claim made after this period will not be accepted by Tea & Cie. In case of absence of the consignee at the time of delivery and his non-presentation at the Post office during the time of keeping provided for by the Colissimo offer of La Poste, Tea & Cie can’t be held responsible for the non-performance of the delivery. In this case, and after return of the package, a reshipment will be made at your request and at your expense exclusively.
Warning: the absence of a clear or incomplete delivery address necessarily implies the withdrawal of goods in one of the shops of Tea & Cie in Vannes (Morbihan) and this only by appointment.
Article 9/Payment
Tea & Cie accepts payment by:
Credit card: credit card, e-credit card, Visa, Mastercard, American Express. The customer’s account will be debited when the order is taken. In case of un available products, the amount corresponding to these products can’t be debited.
E-card gift: Attention the e-card gift will not give rise to a repayment by check, cash or bank transfer but can only be re-credited.
Bank transfer: the contact details of Tea & Cie can be provided to the customer on request.
In case of inability to pay, delay or other defect, Tea & Cie may suspend the order without prejudice or possible claim for the customer.
Article 10/ Right of withdrawal
In accordance with article L.121-21 of the Consumer code, the customer has a period of 14 clear day from the delivery date of his order to return any item that doesn’t suit him and request an exchange or repayment without penalty, with the exception of the return costs. The product must be returned in undamaged condition, accompanied by all accessories, in its original packaging.
Tea & Cie draws the customer’s attention to the so-called food and perishable products. Indeed, according to the clause of article L121-21-8 of the Consumer Code, any withdrawal after the confirmation of the order is impossible. Tea & Cie can’t accept the return of the order and therefore can’t repay the customer in this case.
The costs of return in the case of a withdrawal are borne by the customer. If it is a product that has been declared not conforms or defective at the time of delivery, Tea & Cie will bear the costs of return.
Article 11/ Force majeure
In case of force majeure or fortuitous event, no Party may be held responsible for the total or partial non-compliance of its obligations. A case of force majeure may be, in particular: lightning, flood, earthquake, storm, fire, carrier strike, shortage of raw materials, etc…
This list is not exhaustive. The party that is confronted with a fortuitous event or force majeure must inform the other party as soon as possible and at the latest within seven (7) working days of the occurrence of the event in question.
The parties will then determine together within thirty (30) days, the modalities of execution of the order during the duration of the case of force majeure with which one of the parties is confronted.
If the case of force majeure lasts longer than sixty (60) days and Tea & Cie is still unable to honor the order, the latter may be cancelled at the request of the prejudiced party. Tea & Cie shall repay the buyer in full the sums paid by it under the above-mentioned order.
Regarding the products purchased to meet professional needs, Tea & Cie shall not be responsible for any indirect damages because of the present, operating loss, loss of profit, damages or expenses, which may arise. The choice and purchase of a product or service are placed under the unique responsibility of the customer.
Article 12/ Cookies
The user of the website www.teacie.com is informed that during his accesses to the website a cookie may be automatically set up on his browser software. However, the user has the choice to oppose the setting up of cookies by deactivating this option in the parameters of his browser.
Article 13/ Law on computing and freedom
For the needs of its operation, Tea & Cie manages a so-called customer file containing your contact details, the history of your orders and payments. At any time, you have the right to access, modify, rectify and delete data concerning you (article of the “Law on computing and freedom” on January 6, 1978).
As a reminder, is declared to the CNIL n° 1064191 / 1064134.
Article 14/ Intellectual property
Any copyright attached to the product, and, assigned within the framework of these General Terms and Conditions of Sale to the customer remains, without reservation, the full and entire property of the manufacturers. The same applies to trademarks, drawings and models, copyrights and other rights which remain the exclusive property of their beneficiaries. Any reproduction or use of any of the above-mentioned intellectual property rights is subject to the express prior authorization of the various parties concerned.